Terms and Conditions

Last Updated: August 22, 2026

Welcome to UNKNWN MEAL PREPS. These Terms and Conditions apply to your use of unknwnmealprep.com and to any order you place through the site. By using the site or placing an order, you agree to these terms.

1. Who We Are

UNKNWN MEAL PREPS is a weekly meal prep service operated by Chayane Diaz Suarez in Puerto Rico. We publish a new menu each week, take orders online, and hand off prepared meals at scheduled pickup stops.

2. Eligibility

Our services are intended for adults. By placing an order, you affirm that you are of legal age to enter into this agreement. The service is aimed at customers in Puerto Rico, and all of our pickup stops are located in Puerto Rico.

3. Your Account

Creating an account is optional — you are welcome to order as a guest. A profile lets you save your details, reorder past meals, build loyalty progress, and manage your text message preferences.

• Accurate information: You agree to give us an accurate name, phone number, and email address, and to keep them current. We rely on that information to reach you about your order and your pickup.
• Account security: You are responsible for keeping your password secure and for activity that happens under your account. You can sign in with either your username or your email address.
• One account per customer: Accounts are personal. We may suspend accounts or revoke promotional benefits if duplicate accounts are created to claim discounts more than once.
• Deleting your profile: You may delete your profile at any time from your account settings; we will ask for your password to confirm. Deleting your profile removes your login and saved preferences, but past orders are retained as business records and remain searchable using your order number and phone number. Unused loyalty progress and credits are lost.

4. Weekly Menu & Ordering Window

• A new menu each week: The menu changes weekly and item availability varies. Items are offered while supplies last.
• Ordering window: Orders are accepted Sunday at 12:00 PM through Friday until 12:00 PM (Puerto Rico time). The site does not accept orders outside that window and reopens on Sunday.
• Order minimum: Every order must meet our minimum, currently 5 meals.
• Pickup week: Orders placed during the window are for that same week's Sunday pickup.
• Weekly kitchen limits: Some items are capped for the week. Once that week's paid orders reach the cap, the item is no longer offered on the menu. If you add more of that item in the same order than remains, you will be asked to choose something else. Remaining counts are not shown on the menu.
• Substitutions: If an item becomes unavailable after you order, we will contact you to arrange a substitute or an adjustment. We reserve the right to change the menu and to limit quantities.

5. Pricing, Fees & Taxes

You see a full price breakdown on the review page before you pay. Prices may change from week to week.

• Meal prices: Each item shows its own price. Standard proteins and sides are portioned at 6 oz; choosing Bulk increases the portion at the price shown on that item. If an item uses a different weight, it is listed next to the item name.
• Add-ons: An extra side is $2.00, and adding veggies is $1.00 per meal.
• Per-item limits: Some meals carry a per-order limit that scales with the size of your order (per 10 meals). Units above that limit carry a $2.00 surcharge each, shown in your breakdown.
• Pickup fee: Each stop has its own fee. Pickup in Ceiba is free; other stops carry a fee (currently between $5.00 and $7.00) shown when you choose your stop.
• Taxes: Applicable IVU sales tax (currently 7%) is added to your food subtotal after discounts, plus the pickup fee.
• Pricing errors: We reserve the right to correct obvious pricing errors. If an error affects your order, we will contact you before preparing it.

6. Payment

• Payment methods: We accept ATH Móvil and payments processed by Stripe (credit or debit card, Apple Pay, Google Pay, and Link). By confirming an order, you authorize the total shown at checkout.
• We do not store your payment details: Payments are handled by ATH Móvil or Stripe. We never receive or store your ATH Móvil credentials or your full card number.
• Your order is confirmed when payment completes: An order is not confirmed or reserved until payment goes through. Orders that are started but not paid are marked abandoned after a few hours and do not enter production.
• Payment link: If a payment fails or is left incomplete, we may send you a secure link to finish it. That link works only while the order remains unpaid and within the ordering window.
• Receipts: Your order number appears on screen as soon as payment completes. Card payments processed by Stripe receive an emailed receipt sent by Stripe. If you opted in to texts, we also send an SMS confirmation.

7. Pickup

UNKNWN MEAL PREPS is a pickup-only service. We do not offer door-to-door delivery.

• Day and time: Pickup takes place on Sunday. Each stop has its own time window; windows begin as early as 11:00 AM and run through the afternoon. The exact window for each stop is listed on the How It Works page and shown when you choose your stop.
• Choosing your stop: You must select a pickup stop during checkout and collect your order there. To change stops, message us before the ordering window closes; changes are subject to availability and approval.
• At pickup: Have your order number ready. Someone else may pick up on your behalf if you let us know in advance.
• If you can't make it: Message us as early as possible and we will do what we can to accommodate you. For food safety reasons, orders that go unclaimed cannot be refunded and we cannot guarantee they can be handed off at another time.
• Route changes: We may adjust stops, windows, or fees with reasonable notice posted on the site or communicated by text or WhatsApp.

8. Cancellations, Changes & Refunds

• Cancellations: All orders are final. Cancellations are not accepted. Please review your order carefully before submitting it.
• Changes: If a meal was chosen by mistake, contact us during the ordering window (Sunday at 12:00 PM through Friday until 12:00 PM) by phone or WhatsApp to request a change. Price differences may apply, and all changes are subject to owner approval.
• Problems with your order: If something isn't right with what you picked up, let us know as soon as possible so we can look into it and make it right.
• Refunds: Where a refund is approved, it is issued to the original payment method unless the owner agrees otherwise. Refunds may take several business days to appear depending on your bank, ATH Móvil, or Stripe.
• Compensated orders: The owner may, at their discretion, mark an order as compensated (for example, to resolve a problem that could not otherwise be fixed). Those orders are prepared like a paid order. On your profile they appear in order history with a $0 total.

No cancellations, changes, or refunds are issued unless explicitly approved by the owner.

9. Promotions, Discounts & Loyalty Program

UNKNWN MEAL PREPS may offer optional promotional programs. All promotions are subject to change, availability, and the rules displayed on the website at the time you order. Discounts apply automatically at checkout when you qualify — there are no codes to remember.

• First-order profile discount (registered accounts): Registered customers who voluntarily opt in to recurring service SMS may qualify for a one-time first-order discount (currently 10%) on their first paid order after opting in. The exact percentage is shown during registration, on your profile, and at checkout. SMS subscription is never required to place an order.
• Eligibility & one-time use: Each account may receive the first-order discount only once. If you unsubscribe from SMS while still eligible but before using the discount, you forfeit eligibility. Resubscribing does not restore a forfeited or already-used discount.
• Loyalty program: Registered customers build loyalty progress according to the rules shown on your profile and at checkout (currently one point for each week in which you have a paid order). Every 10 points converts into a free meal credit, and progress builds up to a maximum of 50 points. Reaching the top of the ladder lets you redeem a larger six-meal reward on a single order, which draws down that accumulated progress.
• Reward value: Loyalty credits and rewards carry no cash value, are not transferable or redeemable for money, and are tied to your account. First-order discounts and loyalty rewards cannot be combined on the same order.
• Order-size offers: From time to time we enable offers based on how many meals you order (such as a free plate credit or a volume discount). When active, the terms are shown while you order.
• Changes & abuse: We reserve the right to modify, suspend, or cancel any promotion, and to revoke promotional benefits in cases of abuse, error, or fraud.

10. Text Messages (SMS)

By providing a mobile phone number and affirmatively opting in (for example, by checking the SMS box on our website), you agree that we may send you text messages related to our service. Messages will identify the sender as UNKNWN MEALPREP.

Consent to receive text messages is optional and is not a condition of placing an order, making any purchase, creating an account, or otherwise using our service. Accepting these Terms and Conditions does not by itself opt you in to text messages; SMS consent is collected separately through a distinct, unchecked, optional checkbox on our website.

• Order confirmations: If you opt in during checkout, we may send a confirmation text for that specific order.
• Registered customer messages: If you create an account and enable SMS notifications on your profile, we may send recurring service messages such as new menu announcements, reminders about the weekly order deadline, and pickup-related notices.
• Promotions & SMS: Optional subscription to recurring service texts may make you eligible for certain promotional discounts described in Section 9. SMS subscription is never required to purchase.
• Guest orders: Checking out as a guest and opting in to an order confirmation does not enroll you in recurring SMS messages.
• Charges: Message and data rates may apply. Message frequency varies.
• Opt-out / Help: You can decline SMS confirmations during checkout or disable recurring notifications in your profile settings. You may also reply STOP to cancel messaging, HELP for help, or START to resubscribe. Unsubscribing before using an eligible promotional discount may forfeit that eligibility.
• Privacy: Mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

SMS communications are also described in our Privacy Policy.

11. Allergens, Food Safety & Handling

• Allergen-handling kitchen: We prepare meals in a shared kitchen that handles common allergens, including dairy, egg, wheat, soy, shellfish, and nuts. We take reasonable care, but we cannot guarantee that any meal is allergen-free or rule out cross-contact.
• Allergy notes: You can note allergies when you order and we do our best to accommodate them, but those notes are not a guarantee. If you have a severe allergy, exercise caution and check with us before ordering.
• Handling after pickup: Meals are cooked fresh for that weekend and are not shelf-stable. Refrigerate them promptly after pickup and follow standard food-safety practice for prepared foods. Once you collect your order, safe storage and reheating are your responsibility.

12. No Medical or Nutritional Advice

Our meals, menu descriptions, portion weights, and any nutrition information we publish are general and approximate, and do not constitute medical, nutritional, or dietary advice. UNKNWN MEAL PREPS does not design personalized meal plans and does not provide personal training services. Consult a physician or a qualified nutrition professional before making dietary changes, particularly if you have a health condition, are pregnant, or have food allergies.

13. Acceptable Use & Intellectual Property

• Using the site: You agree to use the site lawfully. You may not interfere with its operation, attempt to access other people's accounts or data, scrape content by automated means, or attempt to bypass the ordering window, per-item limits, weekly kitchen caps, or promotion logic.
• Content: The UNKNWN MEAL PREPS name, logo, photography, menus, and site content belong to us and may not be reproduced for commercial purposes without our permission.
• Availability: We may modify, suspend, or discontinue the site or any feature at any time, including for maintenance. We may suspend or close accounts that violate these terms.

14. Limitation of Liability

To the maximum extent permitted by the laws of Puerto Rico, Chayane Diaz Suarez (doing business as UNKNWN MEAL PREPS) is not liable for any indirect, incidental, special, or consequential damages arising from the use of our site or our services. To the extent permitted by law, our total liability relating to an order will not exceed the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law.

15. Governing Law

These terms are governed by the laws of the Commonwealth of Puerto Rico, without giving effect to its conflict-of-law rules. If any provision is found to be invalid, the remaining provisions stay in effect.

16. Changes to These Terms

We may update these terms from time to time to reflect changes to our service or to the law. The last updated date appears above, and continued use of our service after an update constitutes acceptance of the current terms. The terms that apply to your order are the ones posted when you place it.

17. Contact Us

Questions about these terms, your order, or your pickup? Reach us at:

Chayane Diaz Suarez (dba UNKNWN MEAL PREPS)
930 C. Fuente Fria, Ceiba, 00735, Puerto Rico
Phone: 787-234-3300
Email: cds613@gmail.com