Privacy Policy

Last Updated: August 22, 2026

This Privacy Policy explains how Chayane Diaz Suarez ("we," "our," or "us"), doing business as UNKNWN MEAL PREPS, collects, uses, and protects the information you provide when using our meal prep ordering service at unknwnmealprep.com.

1. Information We Collect

We collect information necessary to process your orders and communicate with you, including:

• Contact Information: Name, phone number, and email address.
• Account Information (optional): If you create an account, we collect your username, email address, and password (stored in encrypted form, never in readable text). You may also save a preferred pickup stop, order notes, and SMS preferences on your profile.
• Order Details: Pickup stop, meal selections, portion and add-on preferences, allergy information, order notes, order totals including fees and tax, discounts applied, payment method and status, and ATH Móvil or Stripe transaction reference numbers. Each order also receives a secure identifier that lets us generate a payment link if a payment is left incomplete.
• SMS Preferences: Whether you opt in to receive text messages. For each order, you may choose whether to receive an SMS confirmation. If you have an account, you may separately choose whether to receive recurring service text messages (such as new menu announcements and order deadline reminders).
• SMS Logs: When we send or attempt to send a text message, we store the recipient phone number, message type, message content, delivery status, and related timestamps.
• Payment Data: We do not collect or store your ATH Móvil login credentials or your full payment card number. If you pay by card or wallet, Stripe's payment form runs in your browser and Stripe receives the card or wallet details you enter. ATH Móvil and Stripe handle that data under their own policies.
• Promotions & Loyalty (registered accounts): If you participate in our promotional programs, we may store loyalty progress, first-order discount eligibility, whether a promotion was used or forfeited, free meal credits redeemed, and promotional amounts applied to your orders.
• Technical Data: Session and security cookies, and data saved in your browser as described in Section 7. Our hosting provider also maintains standard server logs that may include IP address, browser type, and pages requested, used for security and troubleshooting.
• Messages You Send Us: If you contact us by WhatsApp, email, or phone, we keep that communication so we can follow up on your order or question.

2. How We Use Your Information

We use your information to:

• Process, confirm, prepare, and support your meal prep orders, and coordinate your Sunday pickup.
• Send order-related text messages when you opt in, such as confirmations and pickup notices.
• Send recurring service text messages to registered customers who opt in, such as new menu announcements and weekly order deadline reminders.
• Allow you to look up an order using your order number and phone number.
• Let registered customers view their order history (order number, week, and total) and reorder a past order in one click.
• Administer promotional and loyalty programs, determine eligibility, apply discounts at checkout, and maintain reward records.
• Contact you directly if something comes up with your order — for example, if an item becomes unavailable or a payment issue needs resolving.
• Count paid plates each week so we can stop offering an item once it reaches that week's kitchen limit.
• Operate, secure, and improve our site, prevent fraud and promotion abuse, and meet legal, accounting, and tax obligations.

We do not sell your personal information. We do not share your information with third-party advertisers.

Mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes. We may share your phone number only with service providers that process messages on our behalf (such as Twilio) to deliver texts you have opted into.

3. Text Messages (SMS)

Text messages from us will identify the sender as UNKNWN MEALPREP.

Consent is not a condition of purchase. Opting in to text messages is voluntary and is never required to place an order, create an account, or use our service.

• Order confirmations: If you check the SMS box during checkout, we may send a one-time confirmation text for that order to the phone number you provide. Guest checkout does not subscribe you to recurring texts.
• Registered customer messages: If you create an account and enable SMS notifications on your profile, we may send recurring service messages such as new menu announcements and Thursday reminders that the order window closes Friday 12:00 PM.
• Message frequency: Frequency varies based on your orders and preferences (typically a confirmation when you order, plus occasional menu and deadline reminders if you opt in as a registered customer).
• Carrier charges: Message and data rates may apply.
• Opt-out: You can decline SMS confirmations during checkout. Registered customers can turn off recurring notifications at any time in profile settings. You may also reply STOP to cancel, HELP for help, or START to resubscribe.
• Promotions & SMS: Opting in to recurring texts is voluntary and separate from order confirmations. Optional subscription may make you eligible for certain discounts described in our Terms & Conditions; subscription is never required to purchase.

4. Email & Payment Receipts

We ask for your email address at checkout, and we use it in a limited way:

• We do not send marketing email. We do not send newsletters or promotional email. Our recurring announcements go out by SMS only, and only to registered customers who opt in.
• Payment receipts: If you pay by card, Apple Pay, Google Pay, or Link, we share your email with Stripe so Stripe can send you a payment receipt. That receipt is sent by Stripe, not by us.
• Order-related email: We may write to you directly if something about a specific order needs your attention.

5. Promotions & Loyalty Program

If you create an account, we may collect and use the information described above to operate optional promotional programs, which may include first-order discounts, loyalty rewards, and order-size offers when active.

• Promotional eligibility, discount amounts, and redemption rules are shown during registration, on your profile, and at checkout, and may change with reasonable notice.
• We do not sell your promotional or loyalty information to third parties. We use this data only to administer discounts, prevent abuse, and maintain order records.

6. How We Share Information

We share information only as needed to operate our service:

• ATH Móvil and Stripe: To process payments when you complete checkout. If you use card or wallet checkout, your browser loads Stripe's payment form from Stripe's servers, so Stripe receives your IP address and basic browser information. Stripe also receives your email address so it can send you a card payment receipt.
• Twilio: To send the text messages you have opted into. Twilio processes your number solely to deliver those messages and does not receive it for its own marketing.
• Hosting provider: To securely store and run our website, database, and order data.
• Content networks and fonts: Our pages load styling, icons, and typefaces from third-party networks (jsDelivr and Google Fonts). Your browser contacts those services directly to download those files, so they receive your IP address and basic browser information. They do not receive your order or account data.
• WhatsApp: If you choose to message us on WhatsApp, that conversation is handled by WhatsApp under its own privacy terms.
• Legal requests: We may disclose information where required by law or where necessary to protect our rights, our safety, or the safety of others.

These providers process information on our behalf to deliver the services described in this policy. We do not share mobile numbers with third parties or affiliates for their marketing or promotional use.

7. Cookies & Browser Storage

We use a minimal set of cookies and browser storage, all of which are necessary for the site to work:

• Session cookie: Keeps your cart and checkout process intact while you browse.
• Security cookie: A token that protects forms against fraudulent submissions.
• Language preference: We save your Spanish or English selection in your browser's local storage so we can remember it on your next visit.
• Already-seen screens: We save in session storage whether you have already seen the welcome screen or a popup announcement, so we don't show it to you repeatedly. This clears when you close your browser.

We do not use advertising cookies or tracking tools. This site does not load analytics or advertiser scripts (such as Google Analytics or the Meta pixel), we do not profile you for advertising, and we do not sell or share your data with advertisers.

8. Data Retention

We retain order data for a maximum of two (2) years for business record-keeping and performance analysis. This includes incomplete, abandoned, or failed orders, which are kept as part of our transaction records. SMS message logs are retained for a similar period. If you delete your profile, your past orders are kept as business records but are unlinked from your account. We may retain information longer where necessary for legal, accounting, or dispute-resolution purposes. After these periods, data is securely deleted when practicable.

9. Data Security

We take reasonable measures to protect your information. The site is served over an encrypted connection, passwords are stored using one-way encryption, and data is held on secure infrastructure with limited access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our service is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us using the information below and we will delete it.

11. Your Choices & Rights

• You may order as a guest, without creating an account.
• You are never required to opt in to text messages to place an order, create an account, or use our service.
• You may decline SMS confirmations during checkout, or reply STOP to cancel, HELP for help, and START to resubscribe.
• Registered customers may update their phone number, pickup stop, notes, and SMS preferences in their profile, and change their password at any time.
• Registered customers may delete their profile from account settings. If you delete it, your past orders remain associated with the name and phone number provided at checkout so you can still look them up.
• You may choose whether to participate in promotions and loyalty; creating an account does not require SMS subscription or use of discounts.
• You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it by contacting us using the information below. We may need to retain certain information where law or our business records require it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our service or to the law. The last updated date appears at the top of this page. If we make a significant change to how we handle your information, we will note it on the site.

13. Contact Us

For questions about this policy or to update your contact or SMS preferences, please contact us at:

Chayane Diaz Suarez (dba UNKNWN MEAL PREPS)
930 C. Fuente Fria, Ceiba, 00735, Puerto Rico
Phone: 787-234-3300
Email: cds613@gmail.com